Terms & Conditions

These terms govern the services sold by Nictic Tours Limited of Ward Place, Colombo 7, Sri Lanka. By booking with us — online, by email, or over WhatsApp — you accept them on behalf of everyone travelling in your party. Please read them alongside our Cancellation & Refund Policy and Privacy Policy.

A booking becomes a contract when we send you a written confirmation — not when you submit the form or pay the deposit. If we cannot secure the hotels, vehicle or permits your trip needs, we will tell you and refund your deposit in full.

You are responsible for the accuracy of the names, dates and contact details you give us. Tell us as soon as possible if anything is wrong, as some supplier bookings cannot be amended once issued.

Prices are quoted in USD and are per person for itinerary packages, or per day for vehicle hire, as shown on each listing. Booking online charges a deposit of USD 100; the balance is agreed and settled with your trip designer before or at the start of your trip.

Prices are not guaranteed until your booking is confirmed. After confirmation we will not raise your price except where a government changes taxes, entry fees or park charges — in which case we pass on that change at cost, with evidence.

Payments are processed by PayHere. Your bank may add currency conversion or international transaction fees that we neither set nor receive.

Each itinerary page lists exactly what its price includes and excludes. Unless stated otherwise, prices do not include:

• International flights and Sri Lankan ETA/visa fees
• Travel insurance
• Lunches, dinners and drinks
• Tips, laundry and personal expenses
• Anything described as optional or “on request”

Nictic does not provide, arrange or sell travel insurance, and no insurance cover of any kind is included in our prices. Any cover you want for medical treatment, cancellation, delay, or lost belongings is a matter between you and your own insurer.

You are responsible for holding a passport valid for at least six months beyond your return date, obtaining the correct Sri Lankan visa or ETA, and meeting any vaccination or health requirements. We are happy to advise, but we cannot be liable if you are refused entry or denied boarding.

Sri Lanka rewards flexibility. Weather, road conditions, wildlife movements, religious festivals and railway timetables can all force a change of plan. Where we have to alter your itinerary we will provide a comparable alternative and tell you as soon as we can. Minor changes — a different hotel of the same standard, a reordered day — do not entitle you to cancel without charge. For significant changes, and for cancellations by us, see the Cancellation & Refund Policy.

We may end your trip without refund if your behaviour endangers others, damages property, or is likely to cause serious offence — including conduct disrespectful to religious sites, which Sri Lankan law treats seriously. You are responsible for damage you cause to vehicles or accommodation.

We arrange and coordinate your trip, and we are responsible for providing the services described in your confirmation with reasonable skill and care. Hotels, airlines, safari operators, railways and activity providers are independent suppliers operating under their own terms.

We are not liable for loss or damage caused by events outside our reasonable control, by your own acts or omissions, or by a third party unconnected with providing your trip. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud — and nothing here affects any statutory rights you have as a consumer.

Except where the paragraph above applies, our total liability to you is limited to the amount you have paid us for the affected booking.

Vehicle hire is supplied with a licensed chauffeur; we do not offer self-drive. Quoted daily rates assume reasonable daily distances and include fuel, parking and highway tolls unless stated otherwise. Chauffeurs work to legal driving-hour limits, and we ask you to respect them. Substantial changes to an agreed route may attract extra charges, which we will agree with you first.

We keep descriptions, photographs and prices as accurate as we can. Photographs are illustrative of the destination, not always of the specific hotel or vehicle in your booking. Where an error is obvious — such as an evidently wrong price — we reserve the right to correct it and offer you the booking at the right price or a full refund.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.

Questions? Email info@nictic.com or message us on +94 78 888 8761.